Refund Policy

Introduction: 
At Fishery Seafood Market DC, we strive to ensure complete satisfaction with your purchases. This Refund Policy explains the circumstances under which we may offer refunds for items purchased through our online pickup service.

Eligibility for Refunds:

• Quality Concerns: If the seafood or any online order you receive does not meet our high standards for freshness or quality, please notify us immediately upon pickup. We will offer a replacement or a refund.

• Order Errors: If you receive an incorrect item or if your order is incomplete, please contact us within 24 hours of pickup. We will correct the error as quickly as possible, either through an exchange or a refund.
   

Non-Refundable Items: Certain items may be non-refundable, including:

• Special orders that are made to your specifications.

• Items marked as "final sale" or "non-returnable" at the time of purchase.
   

Process for Requesting a Refund:

1. Contact Us: To request a refund, please contact our customer service team at (202) 686-1068 with your order details and the reason for the request.

2. Return of Goods: If applicable, you may be asked to return the item to our store. The item must be in its original condition.

3. Refund Issuance: Once we receive your item (if applicable) and inspect it, we will process your refund. Refunds will be credited back to the original method of payment within a certain number of days, depending on your card issuer's policies (about 7-10 business days).
    

Limitation of Time: 
Refund requests must be made within 48 hours of receiving your order. We cannot accept returns or refunds beyond this timeframe.

Changes to the Refund Policy: 
We reserve the right to update or modify this refund policy at any time without prior notice. Please review it periodically.

Contact Us: 
For more information about our refund policy, or if you have questions, please contact us via email at fisheryseafoodmktdc@gmail.com or by visiting our store.
This refund policy aims to clarify the terms under which Fishery Seafood Market DC will manage refunds, ensuring transparency and customer satisfaction.